Customer experience

Operations

Growth

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Customer experience

Operations

Growth

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Tidio

Live chat with the Lyro AI support agent

AI Customer Service SoftwareFree planSan Francisco, CA
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Starting priceFrom $29/mo
Pricing modelPer seat plus AI conversation packs
Free planYes
Free trial7 days
Best forSmall ecommerce and service teams wanting chat plus AI in one tool
Not forEnterprises needing complex ticket workflows
CompanyTidio

Pricing not yet verified by us — confirm on the vendor site

What works

  • Free plan is genuinely usable
  • Lyro resolves common questions well
  • Quick to install

What does not

  • AI conversations are metered separately
  • Reporting is thin on lower tiers

Key features

  • Live chat
  • Lyro AI agent
  • Chatbot flows
  • Shared inbox

Integrations

ShopifyWooCommerceWordPressZapierMailchimp

Tidio is listed in the AI Choice Desk directory. Editorial notes and a full hands-on review will appear here once we have tested it.

Closest alternatives

Intercom

Customer service platform built around the Fin AI agent

From $29/seat/mo plus per-resolution AI fees

Freshdesk

Help desk with Freddy AI across tickets and chat

From $15/agent/mo

LiveChat

Live chat platform with AI assist for agents

From $24/agent/mo

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