Customer experience

Operations

Growth

Browse another way

All categoriesA–Z software directorySoftware finder

Customer experience

Operations

Growth

Browse another way

Freshdesk

Help desk with Freddy AI across tickets and chat

AI Customer Service SoftwareFree planSan Mateo, CA
Visit Freshdesk

Direct link, no affiliate relationship yet

We may earn a commission from links on this page. It never affects our scoring. How we make money

Starting priceFrom $15/agent/mo
Pricing modelPer agent
Free planYes
Free trial14 days
Best forGrowing teams that need ticketing more than chat
Not forAnyone wanting the simplest possible chat widget
CompanyFreshworks

Pricing not yet verified by us — confirm on the vendor site

What works

  • Strong free tier
  • Solid ticketing fundamentals
  • Predictable per-agent pricing

What does not

  • AI features sit on higher tiers
  • Interface feels dated in places

Key features

  • Ticketing
  • Freddy AI replies
  • SLA management
  • Knowledge base

Integrations

SlackJiraShopifySalesforceZapier

Freshdesk is listed in the AI Choice Desk directory. Editorial notes and a full hands-on review will appear here once we have tested it.

Closest alternatives

Zendesk

Enterprise customer experience suite with AI agents

From $19/agent/mo

Tidio

Live chat with the Lyro AI support agent

From $29/mo

Intercom

Customer service platform built around the Fin AI agent

From $29/seat/mo plus per-resolution AI fees

All Freshdesk alternatives