Customer experience

Operations

Growth

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Customer experience

Operations

Growth

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Zendesk

Enterprise customer experience suite with AI agents

AI Customer Service SoftwareSan Francisco, CA
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Starting priceFrom $19/agent/mo
Pricing modelPer agent plus AI add-ons
Free planNo
Free trial14 days
Best forLarger support organisations with established processes
Not forSmall teams that will not use most of what they pay for
CompanyZendesk

Pricing not yet verified by us — confirm on the vendor site

What works

  • Mature and reliable
  • Huge integration marketplace
  • Deep customisation

What does not

  • AI capabilities cost extra
  • Implementation takes real effort

Key features

  • Omnichannel ticketing
  • AI agents
  • Workforce management
  • Advanced analytics

Integrations

SalesforceSlackJiraShopifyMicrosoft Teams

Zendesk is listed in the AI Choice Desk directory. Editorial notes and a full hands-on review will appear here once we have tested it.

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