Alternatives
Gorgias alternatives
Gorgias suits shopify and ecommerce brands handling order questions. It is a poor fit for b2b software companies with technical support tickets. These are the products worth looking at instead.
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| Product | Best for | Starting price | Free plan | Score | Visit |
|---|---|---|---|---|---|
GorgiasEcommerce-first helpdesk with AI agent | Shopify and ecommerce brands handling order questions | From $10/mo | No | Not tested | Visit site |
ZendeskEnterprise customer experience suite with AI agents | Larger support organisations with established processes | From $19/agent/mo | No | Not tested | Visit site |
TidioLive chat with the Lyro AI support agent | Small ecommerce and service teams wanting chat plus AI in one tool | From $29/mo | Yes | Not tested | Visit site |
Gorgias is shown first for reference, followed by alternatives in the order we would consider them.
Why each one might suit you better
Zendesk
Enterprise customer experience suite with AI agents. Best for larger support organisations with established processes.
- Mature and reliable
- Huge integration marketplace
- Deep customisation
Tidio
Live chat with the Lyro AI support agent. Best for small ecommerce and service teams wanting chat plus ai in one tool.
- Free plan is genuinely usable
- Lyro resolves common questions well
- Quick to install